Returns & Exchanges
At Secretly Store, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original condition. Whether it's a size issue or a change of heart, our streamlined process ensures your return or exchange is handled with absolute discretion and speed.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags are attached and the product is in unworn, unwashed condition.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location; once we receive and inspect the items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing